Updated 2 September 2026
Privacy & permissions
Plain language, no legal fog. This page says what stays on your computer or phone, what leaves it, what each permission is used for, and how to switch any of it off.
The short version
- Your contacts stay on your device. The app reads them locally when you ask it to reach someone. They are never uploaded to our server, and our server never reads or scrapes them.
- Nothing is sent, submitted, or bought without your explicit approval for that specific action, every time.
- Messages go out as you, from your own accounts. We do not send personal text messages through a Noah-owned phone number or messaging service.
- Device automation only runs on your own machine. Our servers cannot drive your apps.
- Your conversation text is sent to our server so Noah can reply. If you are signed in, your chats are stored on your account.
What stays on your device
- Your address book, including names, numbers and email addresses.
- The contact matching that happens when you say "text my sister" — the lookup runs locally on the app.
- Any automation of Messages, Mail, Calendar, Notes or your browser: the app drives those apps on your own machine after you approve.
- App preferences such as language and sign-in state.
What is sent to our server
- The messages you type in chat, plus enough recent conversation for Noah to follow along. This is how a reply is generated.
- When Noah's replies are written by Anthropic's Claude, your chat messages and that recent conversation are also sent to Anthropic, the company that makes Claude, to generate the reply. The chat page says so while this is on. Leave patient names and other identifiers out of chat.
- Your account details if you create one: email address, phone number, chosen username and display name.
- Saved conversations, if you are signed in, so they follow you between devices. You can delete a conversation, which removes it from your account; for AMII staff accounts the site owner can still see that it existed and what it said (see below).
- A record of what you do on the site while signed in, and of failed sign-in attempts: what you did (for example signed in, placed or changed an order, chatted with Noah, downloaded a file), when, and which browser, device and network address you used. It is kept for up to 400 days and reviewed by the site's owner at AMII to run, audit and protect the service.
- AMII staff accounts: your conversations with Noah on this site can be read by the site owner. Doctors' conversation text is not shown to anyone at AMII through this record; only the fact that a conversation took place.
- A download record when you tap a download button: platform, version and browser user-agent. No account is needed and none is attached for signed-out visitors.
- Approximate location, only when you ask a "near me" question, and only after your browser or device asks and you allow it.
Please treat chat as a place for education, preparation and everyday help — not a medical record. Anything you type goes to our server. Don't paste details you wouldn't want stored, and remember GentleArk Noah is not a substitute for your clinician and does not diagnose or treat.
Permissions the app asks for
Each one is requested by your operating system, is off until you allow it, and is only used for the purpose below. You can revoke any of them at any time; the app keeps working with that capability switched off.
| Permission | Used for | How to turn it off |
|---|---|---|
| Contacts Mac, Windows, Android, iPhone |
Finding the right person on your device when you ask Noah to message someone. Read locally; never uploaded. | Mac: System Settings → Privacy & Security → Contacts. Android: Settings → Apps → GentleArk Noah → Permissions. |
| Automation / Apple Events Mac |
Opening and filling a message, calendar event or note in your own apps after you approve the action. | Mac: System Settings → Privacy & Security → Automation. |
| Accessibility Mac |
Clicking buttons and filling fields in the apps you approved, so Noah can complete a step you asked for. | Mac: System Settings → Privacy & Security → Accessibility. |
| SMS Android |
Sending a text from your own number, through your own phone, only after you approve that specific message. | Android: Settings → Apps → GentleArk Noah → Permissions → SMS. |
| Location Web and app |
Answering "what's near me" style questions. Requested at the moment you ask, not in the background. | Deny the browser or OS prompt, or clear the site permission. |
Approval before anything leaves
Sending a message, submitting a form and making a purchase all require you to approve that exact action first. You see what will be sent and to whom, and you can edit or reject it. There is no "just do it" mode, and there is no background sending.
About the Mac app sandbox
Be aware: the current Mac build ships with Apple's App Sandbox turned off, and requests Contacts plus Apple Events access to Messages.
This is what lets Noah open Messages and prepare a text for you to approve — inside Apple's sandbox, an app cannot drive another app that way. The honest trade-off is that the app has broader access to your Mac than a sandboxed App Store app would.
macOS still gates Contacts, Automation and Accessibility behind its own prompts, so nothing is reachable until you allow it, and revoking a permission in System Settings takes effect immediately. If you would rather not grant this, use web chat, which is conversation only and touches nothing on your machine. We intend to move to a sandboxed build once the Messages hand-off can work within it.
Your account and your data
- Web chat needs a signed-in account.
- Deleting a conversation removes it from your account.
- To delete your account, sign in and open Account → Delete my account (in the app too). It removes your sign-in, saved conversations and what Noah remembers about you straight away. Orders stay with AMII as sales and tax records; to have those removed as well, email [email protected] from your registered address.
- We do not sell your data, and we do not run advertising against it.
Questions
Write to [email protected]. If something on this page does not match what the app actually does, tell us — we will fix the app or fix the page.